sepuhtoto Privacy Policy

This page describes what we collect when you use sepuhtoto and how we keep that data protected. We at sepuhtoto collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and assist with account support. We do not sell your data to third parties for marketing purposes. Our privacy practices apply to all players across our service areas, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

We at sepuhtoto operate our platform in compliance with applicable data-protection laws in the jurisdictions where we offer our services. Our servers may sit outside your jurisdiction, and your data may be processed in multiple locations. By using sepuhtoto, you consent to our data practices as described in this policy. Our services are available only where local law permits; users are responsible for verifying that access and use comply with their own jurisdiction's law.

Our support team operates in English during business hours and can answer questions about how we handle your data, what information we retain, and how you can request access to or deletion of your personal information.

What Data We Collect

We at sepuhtoto collect the following information when you open an account: your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, comply with local regulations, and contact you about your account.

When you deposit or withdraw, we collect transaction details: the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the status of the transaction. We retain these records for regulatory compliance and dispute resolution.

We collect technical information about your device and connection: your IP address, browser type, operating system, and the pages you visit on our platform. We use this information to improve our service, diagnose technical issues, and prevent fraud.

How We Use Your Data

We at sepuhtoto use your personal information for the following purposes: to verify your identity and comply with local regulations; to process your deposits and withdrawals; to calculate tournament rankings and distribute payouts; to provide customer support; to detect and prevent fraud; and to improve our platform.

We do not use your data to send unsolicited marketing emails or promotional messages. We may contact you about your account, your transactions, or important updates to our service, but only when necessary.

Our support team can access your account balance, transaction history, and game logs to assist with disputes or account issues. We do not share this information with other players or with third parties unless required by law.

Third-Party Processors and Data Sharing

We at sepuhtoto work with third-party service providers to operate our platform. These providers include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions), hosting providers (who store our servers and databases), and identity-verification services (who verify your KYC documents). We share only the information necessary for these providers to perform their services.

We do not sell your personal data to third parties for marketing purposes. We may disclose your information if required by law, court order, or government request. We may also share information with our legal advisors if we need to enforce our terms or resolve a dispute.

Data Retention and Deletion

We at sepuhtoto retain your personal information for as long as your account is active and for a reasonable period after account closure. We retain transaction records for regulatory compliance, typically for several years. We retain KYC documents (identity photos) for the duration of your account and for a period after closure to comply with anti-money-laundering regulations.

You can request deletion of your personal information by contacting our support team. We will delete your data subject to legal and regulatory requirements. Some information (such as transaction records) may need to be retained for compliance purposes even after you request deletion.

Cookies and Tracking

We at sepuhtoto use cookies to remember your login session, store your preferences, and track your activity on our platform. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use sepuhtoto.

We do not use cookies to track your activity outside our platform. We do not share cookie data with third parties for marketing purposes.

Your Rights and Contact

You have the right to access your personal information, request correction of inaccurate data, and request deletion of your information subject to legal requirements. To exercise these rights, contact our support team with your account details and your request. Our team will respond within our standard response windows.

If you have questions about our privacy practices, concerns about how we handle your data, or complaints about our data handling, contact our support team. We operate in English during business hours and can assist with privacy-related inquiries.

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Summary

We at sepuhtoto collect personal information only to operate our platform, verify your identity, process your transactions, and provide customer support. We do not sell your data to third parties for marketing. We retain your information for as long as necessary to comply with regulations and resolve disputes. Our support team can answer questions about our privacy practices and assist with requests to access, correct, or delete your personal information.

Our privacy policy applies to all players on sepuhtoto, regardless of their location. Our services are available only where local law permits. If you have concerns about our data handling or questions about your privacy rights, contact our English-language support team during business hours.